Field Service Manager

Delta Airlines MINNEAPOLIS Minnesota
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March 2, 2023
Delta Airlines

Field Service Manager

United States, Minnesota, Minneapolis

Inflight Services


Ref #: 19089

How you'll help us Keep Climbing (overview & key responsibilities)

In-Flight Service is seeking individuals who have proven servant leadership skills to support, engage, coach, and develop high performing teams of Flight Attendants. The Field Service Manager is the primary support to the Flight Attendant workforce. The successful candidate must be an approachable and visible leader with proven ability to model Delta's Rules of the Road and foster trust and respect with their team. This role also requires improving employee performance using performance management tools and available customer service and operational metrics.

What you need to succeed (minimum qualifications)

  • Candidates for this position should have at minimum a high school diploma/GED

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

  • Demonstrates that privacy is a priority when handling personal data.

  • Embraces a diverse set of people, thinking and styles.

  • Consistently makes safety and security, of self and others, the priority.

What will give you a competitive edge (preferred qualifications)

  • Two years' experience in In-Flight Service or three years Delta experience and/or external supervisory experience preferred.

  • Bachelor’s degree preferred.

  • Should be able to manage multiple and shifting priorities in a fast-paced and constantly changing environment.

  • Must have proven sound decision-making skills in a high pressure, time critical environment.

  • Should have experience in coaching and delivering feedback for developmental purposes.

  • Must possess strong written and verbal communication skills, as well as strong organizational and time management skills.

  • Must be proficient with use of standard Microsoft Office applications and working knowledge of (any specific to Delta) applications.

  • If not already Flight Attendant qualified, must successfully complete initial Flight Attendant training and maintain qualifications.

  • Must be willing and able to work nights, weekends, and holidays to support a 24/7 global operation.

  • Travel required.

  • (If transferring internally) Must be performing satisfactorily in present position.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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